Refund policy

Our 60-Day Guarantee
We stand behind NEXEDGE. Every order comes with a 60-day money-back guarantee, starting from the date your order is delivered. If NEXEDGE isn't right for you — for any reason — return it within 60 days for a full refund. Bottles do not need to be unopened or unused to qualify.

Eligibility
To be eligible for a refund:
• Your request must be made within 60 days of the delivery date
• The order must have been purchased directly from nexedge.store
• You'll need your order number or proof of purchase
• One refund per customer or household, per product — this keeps the guarantee sustainable for everyone

Both opened and unopened bottles qualify. We'll ask you to return the bottle(s) in question along with your request.

How to Start a Return
Email support@nexedge.store with your order number and the reason for your return. We'll confirm eligibility and send you return instructions and, where applicable, a prepaid return label.

Please don't send items back before requesting a return — packages sent without a confirmed return request may not be accepted.

Subscriptions
If you're on a Subscribe & Save plan, the 60-day guarantee applies to each individual shipment, starting from that shipment's delivery date. You may cancel your subscription at any time before your next billing date at no cost — email support@nexedge.store or manage your subscription directly from your account.

Damages, Defects & Incorrect Items
Please inspect your order as soon as it arrives. If your product is damaged, defective, or you received the wrong item, contact us right away at support@nexedge.store with a photo of the item so we can make it right — at no cost to you.

Non-Returnable Items
The following are not eligible for return or refund:
• Gift cards
• Items purchased from a retailer other than nexedge.store

Refunds
Once we receive your return, we'll inspect it and notify you whether your refund is approved. Approved refunds are issued in full to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't seen it, contact us at support@nexedge.store.

Exchanges
We don't currently offer direct product exchanges. If you'd like to try a different plan or bundle, return your original order under the guarantee above and place a new order separately.

A Note on Results
Our 60-day guarantee reflects our confidence in NEXEDGE and our commitment to your satisfaction. It is not a guarantee of specific results, which vary from person to person. NEXEDGE is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before use, especially if you are pregnant, nursing, under 18, or taking medication.

Questions
For any return, refund, or order questions, reach us at support@nexedge.store.